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1. The implementation plan and timeline were clearly defined before starting the project. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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2. The initial spreadsheet used to collect configuration information was clear and easy to understand. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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3. The initial training/product demo hand-off process was thorough and comprehensive. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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4. The two-week period between the product demo hand-off and the follow-up Q&A session was enough time to properly familiarize yourself with the product. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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5. The support received during the implementation process was sufficient and was handled in a timely manner. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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6. The weekly check-in call was helpful and worthwhile. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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7. The method to submit support requests post-implementation was clearly explained. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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8. The method to submit support requests was easy to use. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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9. You had enough knowledge of the product at the end of the implementation process to effectively use it within your business. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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10. You were satisfied with the overall implementation process. Strongly AgreeAgreeNeutralDisagreeStrongly Disagree

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11. Any other comments or suggestions?

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